Customer service enquiries are available from Monday to Saturday 2pm to 6pm. If you wish to discuss a new order, have a query regarding an existing order, you can contact Mitty by email at email@example.com or call +44 (0)776 586 4379.
Cake, cupcake and confectionery orders can be placed over the phone. Information about individualised options, minimum orders and lead-times can be enquired by email or phone. If you have any questions about the cakes or if you have trouble submitting your online enquiry, please call call +44 (0)776 586 4379, or send an email to firstname.lastname@example.org.
Cakes, cupcakes and confectionery orders can be collected from Marble Arch.
Simply arrange your preferred date and time when placing your order over the phone. Customers are required to confirm upon collection that your order has been received in good condition. Once collected, the responsibility for any damage through transportation lies with the customer. Should for any reason an order not be collected in time, we will retain it for 24 hours to allow you sufficient time to call Mitty on +44 (0)776 586 4379 to re-arrange a new time for collection. Please note that we do not offer refunds or replacements for orders that have not been collected within 24 hours after the agreed date and time.
Freshly baked cakes and cupcakes are available for delivery by Mitty upon request. Simply confirm a delivery date and time slot when placing your order online. To find out if your postcode falls within the delivery area, please enquire directly with Mitty. Please provide clear delivery instructions and a contact number. If, for any reason, the delivery cannot be accepted at the agreed time and location, Mitty will take your order back and we will retain it for the next 24 hours during which time you can call us to request re-delivery at an additional charge or to arrange personal collection from Mitty.
Changes To Existing Orders
If you have spotted an error on your order confirmation or would like to make changes to an existing order, please notify us within: Small cakes and cupcakes: 24 hours before delivery or collection. All medium to large cakes: 72 hours before delivery or collection.
Please note that any changes to your existing order may be chargeable. We therefore recommend that customers always double check order details, such as dates, cake size and personal messages, before confirming their order as we may not able to offer refunds or replacements if incorrect information has been given.
If you wish to cancel your cake order you must give us the following minimum notice to qualify for a credit or refund: Small cakes: 48 hours (2 working days) before delivery or collection. All personalised decorations, medium to large cakes: 5 days before delivery or collection.
Refunds & Returns Policy
Mitty will always do her best to prepare, pack and deliver your product(s) with the utmost care. Nevertheless, accidents can happen and so it is requested that you check your order is correct before signing your delivery. In the unlikely event that you find your order is incorrect, incomplete or damaged on delivery, please inform Mitty immediately on +44 (0)776 586 4379 and Mitty will do her best to resolve this in time. To claim a credit or refund, please return the item for inspection or provide photographic evidence within 24 hours upon receipt. Unfortunately, we are not able to offer any refunds without the requested evidence and proof of purchase.